Perguntas frequentes - Equipamentos para cozinhas comerciais e máquinas de processamento de alimentos
Newin Machinery FAQ Center
Commercial kitchen equipment manufactured for buyers in 50+ countries. Factory specializes in heavy-duty equipamento de processamento de carne, máquinas de corte de vegetais, e beverage extraction units. 13 years in the industry. Equipment runs on standard 220V/110V power setups depending on your local grid.
Find technical facts regarding products, ordering steps, ocean freight, warranty boundaries, and troubleshooting support. Use the category navigation below to skip ahead.
Drop a message to the team – replies go out within 12 hours on working days.
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Pedidos e quantidade mínima de pedidos
P: Qual é a quantidade mínima de pedido (MOQ)?
A: Factory accepts 1 unidade for sample testing. Buyers usually inspect build quality before wholesale contracts. Bulk volume updates the pricing structure:
- De 1 a 9 unidades: Preço padrão
- 10-49 units: 5% off
- 50-99 units: 10% off
- 100+ units: Custom quotation required
P: Posso pedir uma amostra antes da compra em massa?
A: Yes. Sample orders ship regularly. Testing units with local fruit varieties (like specific orange grades) verifies real-world output. Dispatch takes 3-5 days. Air express options include DHL, FedEx, or UPS. (Usually lands within 5-7 days depending on customs speed).
P: Como faço para fazer um pedido?
A: Standard procurement flow runs as follows:
- Select models from the machinery catalog
- Send specific requirements (exact model, required voltage, target port)
- Proforma invoice issues within 24 hours
- Deposit payment confirmation
- Production schedule allocation and crating
P: Qual é o prazo de entrega dos pedidos?
A: Turnaround fluctuates based on factory floor capacity:
- Standard samples (1-5 units): 3-5 dias
- Small batches (6-50 units): 7 a 10 dias
- Container loads (51+ units): 15-25 dias
- Modified equipment: 20-30 days (depends on component modifications)
Exact delivery timelines lock in upon receipt of down payment.
🥩 Equipamento de processamento de carne
P: Que tipos de carne as serras de ossos podem cortar?
A: Heavy-duty bone bandsaws cut through standard stock:
- Chilled cuts: Beef quarters, pork ribs, mutton carcasses
- Deep-frozen blocks: Pork or beef slabs held at -18°C to -5°C
- Hard bone: Leg bones, spinal columns, trotters
Motor power changes by model selection. Industrial units cut frozen meat blocks up to 300mm thickness limit.
P: Qual é a capacidade de corte de seus cortadores de carne?
A: Mechanical slicers feature manually set dials:
- Thickness options: 0.5mm to 15mm adjustments
- Blade diameters: 200mm, 250mm, or 300mm circular steel
- Throughput: 100-500 kg per hour (model dependent)
- Material compatibility: Bacon slabs, cooked ham, chilled beef
Frozen logs cut cleanest when meat temperature stabilizes around -5°C to -2°C.
P: Qual é a diferença entre seus moedores de carne?
A: Factory builds distinct output tiers:
- Tabletop (DM-12): 120 kg/h capacity for restaurant counters
- Floor units: 200-400 kg/h for retail butcher shops
- Industrial mincers: 500-800 kg/h for processing facilities
- Heavy lines: 1000+ kg/h for continuous factory operation
Standard shipments include hole plates (3mm, 5mm, 8mm, 10mm sizes) to change mince texture.
P: Para que serve um picador de tigela?
A: High-speed bowl cutters mix and emulsify raw ingredients for:
- Sausage batters: Hot dogs, frankfurters, dense bologna
- Fine pastes: Liver pâtés, smooth meat spreads
- Restructured bases: Meatballs, nuggets, burger patties
Machines feature variable knife speeds and optional vacuum seals. Bowl volumes run from 20L to 200L.
🥬 Equipamento de processamento de vegetais
P: Quais vegetais suas máquinas de corte podem manusear?
A: Multi-functional cutters slice standard crops:
- Roots: Potatoes, carrots, ginger rhizomes, onions, radishes
- Greens: Cabbage heads, romaine lettuce, celery stalks
- Firm produce: Cucumbers, apples, green melons
Interchangeable blade heads produce clean cuts: dicing, julienne strips, shreds, and standard slices.
P: Qual é a capacidade de corte dos cortadores de legumes?
A: Throughput matches the physical footprint of the unit:
- Countertop versions: 50-100 kg/h operational output
- Commercial shop units: 150-300 kg/h
- Industrial conveyor lines: 500-1000 kg/h limits
Adjustable belt speeds control cutting lengths from 1mm to 20mm dynamically.
P: Vocês oferecem máquinas de lavar vegetais?
A: Yes. Factory fabricates washing and skin-peeling machinery setups:
- Air-bubble washers: For fragile leafy greens and herbs
- Brush roller washers: For dirt removal on potatoes and carrots
- Abrasive peelers: Fast peeling for ginger, cassava, and root stock
Washing tanks scale from 200 kg/h up to 2000 kg/h central processing lines.
P: O cortador de legumes pode manusear legumes congelados?
A: Blades require specific raw material states:
- Fresh crops: Standard operation across all models
- Tempered product (-2°C to 0°C): Handled by reinforced belt drives
- Solid frozen blocks: Not recommended. (Blades dull rapidly without tempering)
For rigid dicing setups, ask for specialized heavy-duty knives.
🍊 Máquinas de extração de bebidas
P: Qual é o tamanho das laranjas que as máquinas de suco suportam?
A: Commercial citrus juicers take whole fruit measuring **40-80mm** in diameter. This range spans standard commercial market grades. Large hopper units handle up to 90mm crops.
Fruit types: Small grapefruits, sweet oranges, lemons, and Persian limes.
P: Qual é o rendimento de suco das máquinas de suco de laranja?
A: Mechanical yield scales between **40% and 50%** based on rind thickness and crop dryness:
- Navel crops: ~45% liquid weight
- Valencia strains: ~48% liquid weight
- Thick-skinned juice oranges: ~42% liquid weight
Integrated stainless steel strainers isolate large pulp and seed fragments during pressing cycles.
P: Vocês oferecem espremedores de cana-de-açúcar?
A: Yes. Stainless steel sugarcane crushers are available in the product line:
- Crusher build: 3 or 5 solid steel rollers for single-pass pressing
- Feed capacity: 20-60 sugarcane stalks per minute
- Design elements: Manual roller gap keys, clear wash access
- Motor options: 220V/110V electric or standalone gasoline engines
Q: Quantas laranjas a máquina pode processar por minuto?
A: Processing counts depend on the physical size of the feeder track:
- Compact models: 15-20 fruits/min
- Standard units (e.g., 2000E-2): 22-25 fruits/min
- High-output models: 30-40 fruits/min
- Conveyor lines: 60+ fruits/min automated delivery
P: A máquina de suco é fácil de limpar?
A: Yes. Internal assembly strips down without specialized toolkits:
- Plastic pressing structures slide off for sink washing
- SUS304 chassis wipes down with standard sanitizing cloths
- Daily washdown cycle takes 5-10 minutes max
Washdowns prevent natural sugar crystallization on drive shafts.
Frete e entrega
P: Como vocês enviam as máquinas?
A: Logistics routing follows order size and volume:
- Air Express (DHL/FedEx): 5-7 days for sample units or critical spare parts
- Air Cargo: 7-10 days airport-to-airport for mid-weight items (50-200kg)
- Ocean Freight (LCL/FCL): 25-35 days, lowest cost for wholesale stock
- Rail (Euro-rail links): 18-22 days overland container routing
Logistics desk suggests paths based on weight constraints and import port rules.
P: Vocês fazem envios para todo o mundo?
A: Yes. Export records cover over 60 countries, including standard trade lanes:
- North America: United States, Mexico, Canada
- Western Europe: United Kingdom, Germany, France, Netherlands, Spain
- Asia-Pacific: Japan, Singapore, Australia, Malaysia
- Latin America: Chile, Brazil, Argentina
Documentation includes Certificates of Origin, commercial invoices, and bill of lading files for custom entries.
P: Qual é o custo de remessa?
A: Final ocean or air costs depend on terminal port variables, total package cube measurements, gross weight, and seasonal fuel indexes. Courier costs for single orange juicers typically fluctuate between $150 and $400 depending on location.
P: Como a máquina é embalada?
A: Export packing rules require heavy crating to withstand long voyages:
- Molded foam lining blocks movement inside the box
- Multi-layer heavy corrugated boxes prevent scratching
- Plywood crates wrap ocean shipments (no fumigation paperwork required)
Plywood crates clear customs instantly without thermal treatment stamping delays.
💳 Métodos e condições de pagamento
P: Quais métodos de pagamento são aceitos?
A: Accounts desk clears regular international clearing channels:
- Telegraphic Transfer (T/T): Main wire path for container invoices
- PayPal: Standard route for prototype samples (includes buyer terms)
- Credit Cards (Visa/MasterCard): Settled through direct secure web links
- Garantia de comércio do Alibaba: Escrow options for approved business profiles
P: Quais são suas condições de pagamento?
A: Contract settlement scales by value thresholds:
- Sample units: 100% upfront settlement to release stock
- Orders under $5,000: Full production clearance required upfront
- Commercial contracts (over $5,000): 30% deposit starts build, 70% clears before container loading
Proforma invoices include complete bank routing numbers and SWIFT codes.
P: Meu pagamento é seguro?
A: Transactions clear official corporate banking assets. Commercial contracts backup bank transfers. 15 years in the industry ensures verified corporate compliance on international trade matrices since 2011.
Garantia e suporte pós-venda
P: Qual é o período de garantia?
A: Equipment ships with a **1-year hardware warranty** covering specific failures:
- Internal electric motor burnout or manufacturing flaws
- Structural chassis welds or structural steel cracking
- Contactors, relays, and central power switches
Consumable components (like rubber seals, fruit filters, cutting wires) carry a 6-month wear policy. Operator errors voids coverage.
P: E se a máquina quebrar após a garantia?
A: Technical support remains accessible past the 12-month window. 13 years in the industry guarantees long-term parts supply. Diagnostic support includes:
- Video walkthroughs detailing assembly breakdown steps
- Spare parts billing at baseline production cost
- Schematics and electrical wiring diagrams shared openly
Chassis structures regularly achieve a 5-10 year service lifespan under standard maintenance.
P: Como posso obter suporte técnico?
A: Direct communication paths map to the support desk:
- Email communication: [email protected]
- Instant messaging: WhatsApp (+86 13525583321) for field photos
- Video diagnostic links: Live WeChat or WhatsApp calls for real-time views
Communications handle English or Chinese text. Technical inquiries usually sort out within a working day.
P: Vocês fornecem orientação sobre a instalação?
A: Equipment ships 95% assembled inside the crate. Field installation needs minimal work:
- Unbox, position on level floors, and connect local power lines
- English operating manuals ship with the machine hardware
- Video guides illustrate initial start steps clearly
Most standard units operate within 15 minutes of crate breakdown.
P: Posso obter peças de reposição?
A: Yes. Factory retains component inventory for immediate air dispatch:
- Silicone gaskets, O-rings, and juice scraper blocks
- Stainless steel mesh filters and pulp trays
- Drive belts, gear wheels, and bearings
- Power buttons and limit safety switches
Air shipments dispatch via express (takes 3-5 days delivery time).
⚙️ Serviços de personalização e OEM
P: Vocês podem personalizar a máquina para a minha marca?
A: OEM production lines support private branding requests:
- Laser-etched brand logos on stainless plates
- Chassis paint changes (matched to Pantone codes)
- Custom printed user guides and outer carton markings
MOQ limits apply: 10 units for simple logo plating, 50 units for complete custom paint adjustments.
P: Vocês podem personalizar a tensão para o meu país?
A: Yes. Electrical build changes match regional power grids. State destination electrical grid setup during ordering steps. Common setups built:
- US/Canada markets: 110V 60Hz single phase
- Euro/Asian grids: 220V 50Hz single phase
- Australian infrastructure: 240V 50Hz setups
- Industrial processing lines: 380V 50Hz three-phase connections
No added surcharge applies for basic local voltage rewires.
P: Vocês oferecem serviços de ODM para o desenvolvimento de novos produtos?
A: Yes. ODM projects run through the factory engineering desk for qualified distribution partners. Engineering team drafts blue-sky plans, casts custom molds, and structures exclusive supply agreements. New project minimums start at 100 units depending on design scale.
P: Posso adicionar as informações da minha empresa à máquina?
A: Yes. Metal nameplates accommodate local distributor details, service hotlines, and technical tracking numbers. This supports machinery dealers managing local asset service footprints. Minimum batch size is 10 units.
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