FAQ - Commercial Kitchen Equipment & Food Processing Machines

A: Our MOQ is 1 unit for sample orders. We understand you may want to test the quality before placing a larger order. For bulk orders, we offer volume discounts:

• 1-9 units: Standard pricing
• 10-49 units: 5% discount
• 50-99 units: 10% discount
• 100+ units: Contact us for custom pricing

→ Request a quote for bulk pricing

A: Yes! Sample orders are welcome and encouraged. We recommend testing the machine with your own oranges to verify performance. Sample lead time is 3-5 days, and we can ship via DHL, FedEx, or UPS for fast delivery (5-7 days to most countries).

→ View our product catalog

A: Follow these simple steps:

1. Browse our product catalog and select the model(s) you need
2. Send us an inquiry with your requirements (model, quantity, voltage, shipping destination)
3. We’ll send you a proforma invoice within 24 hours
4. Confirm the invoice and make payment
5. We’ll arrange production and shipping
6. Receive your machine and start your business!

A: Lead time depends on order quantity:

• Sample orders (1-5 units): 3-5 days
• Small bulk (6-50 units): 7-10 days
• Large bulk (51+ units): 15-25 days
• Customized orders: 20-30 days (depends on customization)

We’ll confirm the exact lead time when you place your order.

A: Our meat bone saws are designed for cutting:

• Fresh meat: Beef, pork, lamb, mutton
• Frozen meat: Frozen beef, frozen pork blocks (-18°C to -5°C)
• Bones: Rib bones, spine, leg bones, and other large bones

Blade thickness and motor power vary by model. Industrial models can cut frozen meat blocks up to 300mm thick.

→ View bone saw models

A: Our meat slicers offer adjustable slicing thickness:

• Thickness range: 0.5mm – 15mm (adjustable)
• Blade diameter: 200mm – 300mm depending on model
• Capacity: 100-500 kg/hour depending on model
• Compatible meats: Fresh meat, frozen meat, cooked meat, ham, bacon

Frozen meat slicers require meat temperature between -5°C to -2°C for optimal slicing.

→ View meat slicer models

A: We offer multiple meat grinder capacities:

• Small (DM-12): 120 kg/hour, tabletop, for small restaurants
• Medium: 200-400 kg/hour, floor-standing, for butcher shops
• Large: 500-800 kg/hour, industrial, for food processing plants
• Heavy-duty: 1000+ kg/hour, continuous operation, for factories

All models come with multiple grinding plates (3mm, 5mm, 8mm, 10mm) for different textures.

→ View meat grinder models

A: Bowl choppers are essential for producing:

• Sausage emulsions: Hot dogs, frankfurters, bologna
• Pâtés and terrines: Fine-textured meat spreads
• Meat batters: For nuggets, meatballs, and restructured products

Our bowl choppers feature variable speed control, vacuum options, and bowl capacities from 20L to 200L.

→ View bowl chopper models

A: Yes!

• CE certification for electrical safety (LVD, EMC)
• Food-grade stainless steel (304/316) for all food contact parts
• Emergency stop buttons and safety guards
• Compliance with EU machinery directive 2006/42/EC

Due to the large number of products, please consult the Sales Manager.

A: Our vegetable cutting machines can process:

• Root vegetables: Potatoes, carrots, radishes, beets, onions
• Leafy vegetables: Cabbage, lettuce, spinach, kale
• Fruits: Apples, cucumbers, zucchini, melons
• Alliums: Garlic, ginger, scallions, leeks

Different blades produce different cuts: slicing, dicing, julienne, shredding, and chopping.

→ View vegetable cutter models

A: Capacity varies by model:

• Small tabletop: 50-100 kg/hour
• Medium commercial: 150-300 kg/hour
• Large industrial: 500-1000 kg/hour

Multi-function models allow quick blade changes for different cut styles (1mm-20mm adjustable).

A: Yes! We offer vegetable washing and peeling solutions:

• Bubble washers: For leafy vegetables and delicate produce
• Root washers: For potatoes, carrots, and root vegetables
• Peeling machines: Abrasive peelers for potatoes, carrots, ginger

Washing capacity ranges from 200 kg/hour to 2000 kg/hour for industrial lines.

A: Some models can handle semi-frozen vegetables:

• Fresh vegetables: All models handle fresh produce
• Semi-frozen (-2°C to 0°C): Heavy-duty models with powerful motors
• Fully frozen: Not recommended; thaw slightly first

For frozen vegetable cutting, we recommend our heavy-duty dicers with reinforced blades.

A: Most of our commercial orange juice machines handle oranges with a diameter of 40-80mm, which covers most commercial orange varieties. Some models can handle up to 90mm.

Compatible fruits: Oranges, lemons, limes, grapefruits, and other similar-sized citrus fruits.

→ View orange juice machine models

A: Our machines achieve a juice yield of 40%-50%, depending on the orange variety and ripeness:

• Navel oranges: ~45% yield
• Valencia oranges: ~48% yield
• Sweet oranges: ~42% yield

The juice is seedless, pulp-free, and residue-free thanks to our automatic filtering system.

A: Yes! We offer commercial sugar cane juicers:

• Roller type: 3-5 rollers, stainless steel, for high-volume extraction
• Capacity: 20-60 sugar canes per minute
• Features: Adjustable roller gap, easy cleaning, safety guards
• Power: Electric (220V/110V) or motor-driven options

→ View sugar cane juicer models

A: Output varies by model:

• Entry models: 15-20 oranges/minute
• Standard models (e.g., 2000E-2): 22-25 oranges/minute
• High-capacity models: 30-40 oranges/minute
• Industrial conveyor models: 60+ oranges/minute

A: Yes! Our beverage machines are designed for easy cleaning:

• All food contact parts are detachable and dishwasher-safe
• Stainless steel body wipes clean with a damp cloth
• No special tools required for disassembly
• Cleaning time: 5-10 minutes after each use

We recommend cleaning after each use to maintain hygiene standards and juice quality.

A: We offer multiple shipping options:

• Express (DHL/FedEx/UPS): 5-7 days, best for samples and small orders
• Air freight: 7-10 days, cost-effective for medium orders (50-200kg)
• Sea freight: 25-35 days, most economical for large orders
• Railway (to Europe): 18-22 days, balance of cost and speed

We’ll recommend the best shipping method based on your order size and urgency.

A: Yes! We’ve shipped to 60+ countries including:

• North America: USA, Canada, Mexico
• Europe: UK, Germany, France, Spain, Italy, Netherlands
• Asia: Japan, South Korea, Thailand, Malaysia, Singapore
• Middle East: UAE, Saudi Arabia, Israel
• Oceania: Australia, New Zealand
• South America: Brazil, Chile, Argentina

We handle all export documentation and customs clearance paperwork.

A: Shipping cost depends on:

• Destination country and city
• Order weight and dimensions
• Shipping method (express/air/sea)
• Current fuel surcharges

We’ll provide an exact shipping quote when you request a product quotation. For reference, express shipping for a single machine typically ranges from $150-400 depending on destination.

→ Get a shipping quote

A: All machines are carefully packaged for international shipping:

• Inner layer: Foam padding to protect against shocks
• Middle layer: Thick cardboard box
• Outer layer: Wooden crate (for sea freight) or reinforced carton (for air/express)
• All packaging is fumigation-free for easy customs clearance

Our packaging has been tested to withstand long-distance international shipping with minimal damage risk.

A: We accept multiple payment methods for your convenience:

• PayPal: Best for sample orders and small quantities (buyer protection included)
• Bank Transfer (T/T): Most common for bulk orders (50% deposit, 50% before shipment)
• Visa/MasterCard: Via PayPal or direct payment link
• UnionPay: Accepted for Chinese customers
• Alibaba Trade Assurance: Available for qualified buyers

A: Payment terms vary by order size:

• Sample orders: 100% payment upfront
• Small bulk (under $20,000): 100% payment before production
• Large bulk (over $20,000): 90% deposit, 10% balance before shipment
• Long-term partners: Negotiable terms available

We’ll send you a proforma invoice with payment details after confirming your order.

A: Absolutely! We prioritize payment security:

• PayPal offers buyer protection for eligible transactions
• Bank transfers go directly to our verified company account
• We provide official invoices and contracts for all orders
• 15+ years of verified business history on multiple B2B platforms

We’ve successfully completed thousands of transactions with customers worldwide since 2011.

A: All machines come with a 1-year full warranty covering:

• Electrical component failures (under normal use)
• Manufacturing defects

Damage from misuse or unauthorized modifications is not covered.

A: We provide lifetime technical support for all machines:

• Free video guidance for troubleshooting and repairs
• Replacement parts available at cost price
• Detailed manuals and parts diagrams provided
• Remote diagnosis via video call

Our machines are built to last 5-10+ years with proper maintenance. Many customers from 2011 are still using their original machines!

A: Multiple support channels available:

• Email: [email protected] (response within 24 hours)
• WhatsApp: +86 13525583321 (fastest response)
• Phone: +86 13525583321 (during business hours)
• Video call: WeChat/WhatsApp video for visual troubleshooting

We provide support in English and Chinese. Response time is typically within 2-4 hours during business days.

A: Yes! Our machines require minimal installation:

• Machines arrive 95% assembled – just unpack and plug in
• Detailed operation manual included (English)
• Video tutorials available on request
• Live video call guidance available if needed

Most customers have their machine running within 15 minutes of unpacking.

A: Yes! We keep inventory of all common replacement parts:

• Seals, gaskets, and O-rings
• Filters and strainers
• Belts and bearings
• Electrical components (switches, relays)
• Complete assembly kits

Parts are shipped via express (3-5 days). We provide parts diagrams to help you identify the correct part number.

A: Yes! We offer OEM/ODM services:

• Logo printing: Your brand logo on the machine body
• Custom packaging: Branded boxes and manuals
• Private labeling: Complete white-label solutions for distributors

MOQ for customization: 10 units for logo printing, 50 units for custom colors/packaging.

→ Discuss your customization needs

A: Absolutely! Voltage customization is standard for all orders. Just let us know your country and local voltage requirement, and we’ll configure the machine accordingly. Common configurations:

• USA/Canada: 110V 60Hz
• Europe/Asia: 220V 50Hz
• Australia: 240V 50Hz
• Industrial: 380V 50Hz (three-phase)

A: Yes! For qualified partners, we offer full ODM services:

• Custom machine design based on your specifications
• Prototype development and testing
• Tooling and mold creation
• Exclusive production agreements

ODM projects typically require MOQ of 100+ units. Contact us to discuss your requirements.

A: Yes! We can add:

• Your company name and logo
• Contact information (phone, website)
• Serial number plates with your branding
• Custom nameplates in your language

This is popular among distributors who want to present the machine as their own. Minimum order: 10 units.