About Modification

Once your payment is completed, please inform by phone or E-mail if any modification is needed before we dispatch your package.

The customer will be responsible for all extra fees caused by address alternation if contact is made after item has been dispatched.

International Purchase

Import duties, taxes and charges are not included in item price or shipping charges, The buyer should be responsible for these charges.

Due to the particularity of high import and export freight for commercial equipment.
All equipment sold declined to return.

Quality: Before all machinery and equipment are exported, they are debugged and tested by technicians, and then packed in import and export packing boxes.

Logistics: If you receive damage to the package of the goods, you must take pictures and make a claim with the logistics company.

Return

Returns are supported for online orders, We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the entire order amount minus the shipping cost of the delivery and return.

Refund

When we receive your returned item, after confirming that the item is unused and in original condition, we will refund the item payment to your account at the time of purchase within 7 working days.

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@cnnewin.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Not Support The Free Return:

1. Arrived too late

• If you wait for the product for a long time and don’t want it, we apologize for the situation occurred. Due to our products are heavy ones, the processing delivery time is more than the light package.
• If the product is out of stock and you received it too late, we can make some compensation for you, such as reward you the coupon code or a few partial refunds.

2. Don’t want it

If you have already received the item but changed your mind and don’t want it anymore. Order it by mistake, change mind, or the price has changed; you can not return and refund.

3. Doesn’t match the description

If you received the item not the same as the product description or image, please give us feedback. Based on the specific reason, we will decide whether the return freight fee.

4. Doesn’t seem authentic

As a premium brand operating for 10 years, our products are all new, and you can also search for them on other platforms.

5. Without manual or Non-standard manual

When you received the defective product, you can first contact our customer service by email; we will send you the word or video installation operation manual.

6. Doesn’t fit

If the size of the product you received is not fit, you can first contact us to provide a suitable solution due to the reason caused by us.

Not Support Return Reason:

•  Item was polluted accidentally, and we have no obligation to it.
•  Item damaged in the usage through caused by mistake, and we have no responsibility for it.

If you have any other questions, please contact us