About Modification

Once your payment is completed, please inform by phone or E-mail if any modification is needed before we dispatch your package.

The customer will be responsible for all extra fees caused by address alternation if contact is made after item has been dispatched.

International Purchase

Import duties, taxes and charges are not included in item price or shipping charges, The buyer should be responsible for these charges.

Due to the particularity of high import and export freight for commercial equipment.
All equipment sold declined to return.

Quality: Before all machinery and equipment are exported, they are debugged and tested by technicians, and then packed in import and export packing boxes.

Logistics: If you receive damage to the package of the goods, you must take pictures and make a claim with the logistics company.

Not Support The Free Return:

  1. Arrived too late
  • If you wait for the product for a long time and don’t want it, we apologize for the situation occurred. Due to our products are heavy ones, the processing delivery time is more than the light package.
  • If the product is out of stock and you received it too late, we can make some compensation for you, such as reward you the coupon code or a few partial refunds.
  1. Don’t want it

If you have already received the item but changed your mind and don’t want it anymore. Order it by mistake, change mind, or the price has changed; you can not return and refund.

  1. Doesn’t match the description

If you received the item not the same as the product description or image, please give us feedback. Based on the specific reason, we will decide whether the return freight fee.

  1. Doesn’t seem authentic

As a premium brand operating for 10 years, our products are all new, and you can also search for them on other platforms.

  1. Without manual or Non-standard manual

When you received the defective product, you can first contact our customer service by email; we will send you the word or video installation operation manual.

  1. Doesn’t fit

If the size of the product you received is not fit, you can first contact us to provide a suitable solution due to the reason caused by us.

Not Support Return Reason:

  •  Item was polluted accidentally, and we have no obligation to it.
  •  Item damaged in the usage through caused by mistake, and we have no responsibility for it.

 

If you have any other questions, please contact us

 

need help

Please feel free to contact us for any inquiry about the commercial kitchen equipment, our experienced sales will get back you the reply in 24 hours.

Newin® Machinery, just contacts and order from us without worry.

Our Email: sales@cnnewin.com

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