Shipping Policy - Commercial Kitchen Equipment Delivery & Logistics

📦 Shipping & Delivery Information

At Newin Machinery, we understand that reliable shipping is crucial for your business. With over 13 years of experience exporting commercial kitchen equipment to 50+ countries, we’ve perfected our logistics process to ensure your machines arrive safely and on time.

This page provides complete transparency about our shipping methods, delivery times, costs, and tracking procedures. If you have specific questions about shipping to your country, contact our logistics team for a personalized quote.

Quick Summary: Sample orders ship in 3-5 days via express (5-7 days delivery). Bulk orders ship in 7-25 days depending on quantity and shipping method (sea/air/railway).

📑 Quick Navigation

⏱️ Order Processing Time

Order Type Processing Time Notes
Sample Orders (1-5 units) 3-5 business days In-stock items ship within 3 days
Small Bulk (6-50 units) 7-10 business days Production + quality inspection
Large Bulk (51+ units) 15-25 business days Depends on production schedule
Customized Orders 20-30 business days Logo printing, custom voltage, packaging

⚠️ Important Notes:

  • Processing time starts after payment confirmation
  • Peak seasons (Oct-Dec) may add 3-5 days to processing time
  • Chinese public holidays (Chinese New Year, National Day) may affect production schedule
  • We’ll send you production updates and photos before shipment
  • Rush orders available – contact us for expedited production

🚢 Delivery Methods & Transit Times

✈️ Express Shipping (DHL/FedEx/UPS)

  • Transit Time: 5-7 business days
  • Best For: Samples, urgent orders, small packages (under 50kg)
  • Tracking: Real-time tracking included
  • Delivery: Door-to-door
  • Insurance: Included up to declared value

Estimated Cost: $150-400 for single machine (varies by destination)

🛫 Air Freight

  • Transit Time: 7-10 business days
  • Best For: Medium orders (50-200kg), semi-urgent
  • Tracking: Flight tracking available
  • Delivery: Airport-to-airport (customs clearance required)
  • Insurance: Available on request

Estimated Cost: $8-15 per kg (varies by route and fuel surcharge)

🚢 Sea Freight (FCL/LCL)

  • Transit Time: 25-35 business days
  • Best For: Large orders, cost-sensitive shipments
  • Tracking: Container tracking available
  • Delivery: Port-to-port (customs clearance required)
  • Insurance: Recommended for high-value shipments

Estimated Cost: $500-2000 per CBM (varies by destination port)

🚂 Railway (Europe Only)

  • Transit Time: 18-22 business days
  • Best For: European destinations, balance of cost and speed
  • Tracking: Train tracking available
  • Delivery: Station-to-station (customs clearance required)
  • Insurance: Available on request

Estimated Cost: 30-40% cheaper than air, 50% faster than sea

💡 Our Recommendation:

  • First-time buyers: Express shipping for samples (fast, trackable, low risk)
  • Small businesses: Air freight for 10-50 units (good balance)
  • Distributors: Sea freight for container loads (most economical)
  • European customers: Consider railway for medium orders (best value)

💰 Shipping Cost Estimates

Destination Express (5-7 days) Air Freight (7-10 days) Sea Freight (25-35 days)
USA / Canada $200-350 $10-14/kg $800-1500/CBM
Western Europe (UK, DE, FR) $180-300 $9-13/kg $600-1200/CBM
Eastern Europe $220-380 $10-15/kg $700-1300/CBM
Middle East (UAE, SA) $250-400 $11-16/kg $500-1000/CBM
Southeast Asia $150-280 $7-11/kg $300-600/CBM
Australia / NZ $280-450 $12-17/kg $700-1400/CBM
South America $300-500 $13-18/kg $900-1800/CBM

📌 Cost Notes:

  • Prices are estimates and subject to change based on fuel surcharges and seasonal demand
  • Express prices shown are for single machine (40-50kg package)
  • Sea freight prices shown are per CBM (cubic meter), minimum 1 CBM
  • Bulk orders (10+ units) qualify for discounted shipping rates
  • Get exact quote: Contact us with your requirements for accurate shipping cost

📍 Order Tracking

How to Track Your Order

  1. Order Confirmation: You’ll receive an order confirmation email with order number within 24 hours of payment
  2. Production Updates: For bulk orders, we’ll send production photos and updates via email/WhatsApp
  3. Shipping Notification: Once shipped, you’ll receive tracking number and carrier information
  4. Real-Time Tracking: Use the tracking number on carrier’s website (DHL/FedEx/UPS) or our logistics portal
  5. Delivery Confirmation: You’ll receive delivery confirmation when package arrives
📦 DHL Tracking 📦 FedEx Tracking 📦 UPS Tracking 📞 Contact Logistics Team

🆘 Tracking Issues?

If your tracking information hasn’t updated for more than 5 days, or if you encounter any delivery issues, please contact us immediately:

  • Email: [email protected] (include order number)
  • WhatsApp: +86 13525583321
  • Response Time: Within 2 hours during business days

🌍 Countries We Ship To

We export commercial kitchen equipment to 50+ countries worldwide. Below are our most common destinations:

🇺🇸 North America

  • United States
  • Canada
  • Mexico

🇪🇺 Western Europe

  • United Kingdom
  • Germany
  • France
  • Spain
  • Italy
  • Netherlands

🇵🇱 Eastern Europe

  • Poland
  • Czech Republic
  • Romania
  • Hungary

🇦🇪 Middle East

  • United Arab Emirates
  • Saudi Arabia
  • Israel
  • Qatar

🇹🇭 Southeast Asia

  • Thailand
  • Malaysia
  • Singapore
  • Vietnam
  • Philippines

🇦🇺 Oceania

  • Australia
  • New Zealand

🇧🇷 South America

  • Brazil
  • Chile
  • Argentina
  • Colombia
  • Peru

🇿🇦 Africa

  • South Africa
  • Egypt
  • Nigeria
  • Kenya

Don’t see your country listed? Contact us – we can ship to most countries worldwide!

📋 Customs, Duties & Taxes

⚠️ Important: Import Duties & Taxes

Our product prices EXCLUDE import duties, customs fees, and local taxes. These are the responsibility of the buyer and vary by country:

  • USA: Duties may apply for orders over $800 USD. Commercial equipment typically 0-5% duty rate.
  • European Union: VAT (19-27%) + customs duty (0-5%) applies. EORI number required for business imports.
  • UK: VAT (20%) + customs duty (0-5%) applies post-Brexit.
  • Australia: GST (10%) applies for orders over 1000 AUD.
  • Canada: GST/HST (5-15%) + duties may apply.
  • Middle East: VAT (5-15%) varies by country.

We provide: Commercial invoice, packing list, bill of lading/airway bill, and CE certificates for customs clearance.

💡 Tips for Smooth Customs Clearance

  • Provide accurate company name and address for commercial shipments
  • Have your tax ID/EORI number ready for EU/UK imports
  • Work with a local customs broker for large shipments
  • Keep all shipping documents for your records
  • Contact us if you need specific documentation for your country

📦 Packaging & Safety

🛡️ Multi-Layer Protection

  • Inner: Foam padding protects against shocks and scratches
  • Middle: Thick cardboard box (5-layer corrugated)
  • Outer: Wooden crate (sea freight) or reinforced carton (air/express)
  • All edges and corners reinforced for extra protection

✅ Fumigation-Free

  • All wooden packaging is heat-treated, not chemically fumigated
  • Complies with ISPM 15 international standards
  • No additional fumigation required for customs clearance
  • Eco-friendly and safe for food equipment

📏 Package Dimensions

  • Single machine: 500×400×900mm (varies by model)
  • Weight: 45-55kg with packaging (varies by model)
  • Palletized options available for multiple units
  • Custom packaging available for branded orders

🔍 Quality Check Before Shipping

  • 100% tested before packaging
  • Photos sent to customer before shipment
  • Serial number recorded for warranty
  • Insurance available for high-value shipments

❓ Shipping FAQ

Q: Can you ship to my country?

A: We ship to 50+ countries worldwide including USA, Canada, UK, EU, Australia, Middle East, and Southeast Asia. If you don’t see your country listed, contact us – we can likely arrange shipping!

Q: Do you offer free shipping?

A: Shipping costs are calculated based on weight, dimensions, and destination. For bulk orders (20+ units), we may offer free shipping or heavily discounted rates. Contact us for a quote.

Q: What if my machine arrives damaged?

A: All shipments are insured. If damage occurs during transit: 1) Take photos of the damage and packaging immediately, 2) Contact us within 48 hours of delivery, 3) We’ll file an insurance claim and arrange replacement/repair, 4) Most claims resolved within 7-10 business days.

Q: Can I use my own freight forwarder?

A: Yes! If you have a preferred freight forwarder in China, we can ship to their warehouse. Just provide their contact details and we’ll coordinate the delivery. This is common for customers who want to consolidate multiple suppliers.

Q: Do you provide door-to-door delivery?

A: Express shipping (DHL/FedEx/UPS) includes door-to-door delivery. Sea freight and air freight are typically port-to-port or airport-to-airport, but we can arrange door-to-door delivery with additional trucking fees. Contact us for DDP (Delivered Duty Paid) options.

Q: How do I know the exact shipping cost for my order?

A: Send us an inquiry with: (1) Product model(s) and quantity, (2) Your delivery address (city, country, postal code), (3) Preferred shipping method (express/air/sea). We’ll provide an exact shipping quote within 12 hours.

→ Get a shipping quote now

📦 Ready to Ship Your Order?

Get a personalized shipping quote for your commercial kitchen equipment. We’ll find the best balance of speed and cost for your needs.

Response time: Within 12 hours on business days