Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using https://www.cnnewin.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

If you do not agree with these terms, please do not use the website or submit an inquiry through the website.

These terms apply primarily to website use and general business transactions. Specific commercial transactions may also be governed by quotations, purchase orders, sales contracts, invoices, order confirmations, or other written agreements.

2. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of Newin or any third party.

You must not use the website to:

• Conduct fraudulent, unlawful, or deceptive activities.
• Attempt to gain unauthorized access to the website, server, database, or other systems.
• Interfere with the normal operation or security of the website.
• Copy, reproduce, distribute, or commercially exploit website content without permission.
• Submit false, misleading, or unauthorized business or contact information.

3. Product Information and Specifications

Newin makes reasonable efforts to provide accurate product descriptions, specifications, images, dimensions, capacities, technical information, and other website content.

However, product information on the website is provided for general reference and may be updated as products are improved or modified.

Depending on the model and customer requirements, specifications such as voltage, frequency, capacity, dimensions, materials, electrical configuration, heating method, accessories, and other technical details may be customized or changed.

4. Quotations and Pricing

Product information or pricing displayed on the website does not necessarily constitute a final commercial offer.

Prices may vary depending on product model, quantity, configuration, voltage, customization, packaging, shipping method, destination, and other order conditions.

A quotation issued by Newin will specify the applicable product, configuration, price, validity period, payment terms, delivery conditions, and other relevant commercial information where applicable.

Unless otherwise stated in writing, a quotation is subject to its stated validity period and does not constitute a binding sales contract until accepted and confirmed by both parties.

5. Orders and Order Confirmation

Submitting a product inquiry, Request Quote form, email, WhatsApp message, or other inquiry does not by itself create a confirmed purchase order.

An order becomes effective when the applicable commercial terms have been confirmed by Newin and the customer, subject to the agreed payment and order conditions.

Newin reserves the right to decline or cancel an order when necessary due to product availability, technical limitations, payment issues, compliance requirements, incorrect information, or other reasonable business circumstances.

For customized or specially configured equipment, production may begin only after the required specifications and commercial terms have been confirmed.

6. Payment

Payment terms are determined by the applicable quotation, invoice, sales contract, or order confirmation.

Unless otherwise agreed in writing, the customer is responsible for making payment according to the agreed payment schedule. Shipment will normally be arranged after the applicable payment conditions have been fulfilled.

For detailed information about payment methods, deposits, balance payments, payment confirmation, and related procedures, please refer to the Payment Policy.

7. Shipping and Delivery

Production and shipping times provided by Newin are estimates unless a specific delivery commitment is expressly agreed in writing.

Delivery may be affected by production schedules, transportation arrangements, customs clearance, port conditions, carrier delays, weather, government actions, or other circumstances beyond Newin’s reasonable control.

Unless otherwise agreed, the customer is responsible for applicable import duties, taxes, customs charges, destination fees, and other costs imposed by the destination country or local authorities.

For more detailed information, please refer to the Shipping Policy.

8. Customized and Specially Configured Equipment

Some Newin equipment may be customized according to the customer’s requirements, including but not limited to voltage, electrical configuration, capacity, dimensions, materials, heating method, accessories, or other technical specifications.

Once production of customized or specially configured equipment has started, changes, cancellation, return, or refund may be restricted because the equipment may have been manufactured specifically for the customer’s requirements.

Customers are responsible for reviewing and confirming the applicable technical specifications before production begins.

Any applicable cancellation, return, or refund conditions are subject to the Return & Refund Policy and the confirmed order terms.

9. Warranty

Unless otherwise agreed in writing, Newin provides a standard warranty for manufacturing defects for one year from the date of shipment.

The warranty does not normally cover damage or failure caused by improper installation, incorrect operation, misuse, unauthorized modification, unsuitable operating conditions, accidents, normal wear and tear, or failure to follow the applicable operating and maintenance instructions.

Specific warranty conditions may vary depending on the product and order. Where a written warranty or sales agreement provides different terms, the confirmed written terms will apply.

10. Returns, Refunds, and Product Issues

Because Newin supplies commercial and industrial equipment, returns and refunds are handled according to the circumstances of each order rather than a general consumer return period.

Issues such as shipping damage, incorrect products, confirmed manufacturing defects, order cancellation, or customized equipment are handled according to the applicable order terms and the Return & Refund Policy.

Customers should inspect equipment promptly after delivery and provide supporting photographs, videos, documents, or other information when reporting a product or shipping issue.

11. Intellectual Property

Unless otherwise stated, the content of this website, including text, product descriptions, photographs, graphics, videos, logos, page layouts, and other materials, is owned by or licensed to Newin.

You may view and use website content for legitimate business and purchasing purposes. However, you may not reproduce, modify, republish, distribute, sell, or commercially exploit substantial portions of the website content without prior written permission from Newin.

Newin and related brand names, logos, and trademarks may not be used in a manner that suggests unauthorized affiliation, sponsorship, or endorsement.

12. Third-Party Links and Services

The website may contain links to third-party websites or services for reference or convenience. Newin does not control those third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.

Your use of third-party websites is subject to the terms and policies of those providers.

13. Limitation of Liability

To the extent permitted by applicable law, Newin shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the website or products, including loss of profits, loss of business, loss of production, or loss of data.

Newin is not responsible for losses resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, government actions, transportation disruptions, customs delays, strikes, supply interruptions, communication failures, or other force majeure events.

Nothing in these terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

14. Governing Law and Disputes

These Terms of Service shall be governed by the laws of the People’s Republic of China, unless otherwise agreed in a written contract or required by applicable law.

Any dispute arising from or relating to these terms or a transaction with Newin shall first be addressed through good-faith communication between the parties.

Where a dispute cannot be resolved through negotiation, the applicable court or dispute-resolution mechanism shall be determined according to the governing law and the relevant written agreement between the parties.

15. Changes to These Terms

Newin may update or revise these Terms of Service from time to time to reflect changes in our website, business practices, products, services, or applicable requirements.

The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated terms to the extent permitted by applicable law.

16. Privacy and Personal Information

Information submitted through forms, inquiries, or other website functions is handled in accordance with our Privacy Policy.

By submitting an inquiry, you should provide information that is accurate and necessary for Newin to respond to your request, prepare a quotation, communicate about an order, or provide relevant business support.

Frequently Asked Questions

17. Contact Newin