Privacy Policy

1. Introduction

This Privacy Policy explains how Newin may collect, use, store, and protect information when you visit or use https://www.cnnewin.com, contact us, submit a Request Quote form, communicate with us, or otherwise interact with our website.

By using the website, you acknowledge that you have read this Privacy Policy. If you do not agree with the practices described here, please avoid submitting personal information through the website.

2. Information We May Collect

Depending on how you use the website, we may collect the following types of information:

2.1 Information You Provide

• Name and contact details.
• Email address.
• Phone number and country information.
• Company name and business information.
• Product interests, order quantity, project requirements, and inquiry details.
• Files or documents that you voluntarily upload through an inquiry form.
• Other information you choose to provide when contacting Newin.

For example, when you submit a Request Quote form, we may collect the information necessary to understand your equipment requirements and respond to your inquiry.

2.2 Technical and Usage Information

When you visit the website, certain technical information may be collected automatically by the website or service providers, such as:

• IP address or approximate network information.
• Browser type and device information.
• Operating system and language settings.
• Pages visited and interactions with the website.
• Referring website or search source.
• Date, time, and duration of website visits.
• Technical information related to website performance, security, and errors.

The exact information collected may depend on your browser, device, settings, and the third-party services used on the website.

3. How We Use Information

Newin may use collected information for legitimate business and website-related purposes, including:

• Responding to product inquiries and Request Quote submissions.
• Preparing quotations and communicating about potential or confirmed orders.
• Providing customer service and after-sales support.
• Communicating with customers through email, phone, WhatsApp, WeChat, or other contact methods provided by the customer.
• Processing and managing business transactions.
• Improving website content, usability, performance, and services.
• Monitoring website security and preventing abuse or fraudulent activity.
• Maintaining records related to business communications and transactions.
• Complying with applicable legal, regulatory, accounting, or contractual requirements.

We do not use personal information for purposes unrelated to the reason it was collected unless permitted or required by applicable law.

4. Request Quote Forms and Business Inquiries

Newin provides Request Quote forms throughout the website to make it easier for customers to request product information and commercial quotations.

Information submitted through these forms may include your name, email address, phone number, country, company information, order quantity, product requirements, message, and uploaded files.

This information is used primarily to:

• Understand your product and project requirements.
• Respond to your inquiry.
• Prepare or arrange a quotation.
• Clarify technical specifications.
• Communicate about shipping, payment, production, or other business requirements when relevant.

5. Phone, WhatsApp, and WeChat Communication

If you provide a phone number or choose to contact Newin through WhatsApp or WeChat, we may use the contact information you provide to respond to your inquiry and communicate about products, quotations, orders, delivery, or customer support.

WhatsApp, WeChat, email providers, mobile networks, and other communication services are operated by third parties and may have their own privacy policies and terms. Newin does not control how those third-party platforms process information after it is transmitted through their services.

6. Cookies and Similar Technologies

The website may use cookies and similar technologies to support website functionality, security, performance, analytics, and user experience.

Cookies may be used to remember certain settings, maintain necessary website functions, understand how visitors use the website, or help protect forms and other website functions from abuse.

You can usually manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some parts of the website.

7. Google reCAPTCHA

Some forms on the Newin website use Google reCAPTCHA to help protect against spam, automated submissions, and abusive activity.

When reCAPTCHA is used, information necessary for security and risk analysis may be processed by Google. The use of reCAPTCHA is subject to Google’s applicable privacy and service terms.

For more information about how Google handles information in connection with its services, please refer to Google’s applicable privacy documentation.

8. Website Analytics and Performance

Newin may use analytics or website performance tools to understand traffic, visitor behavior, page performance, and technical issues.

These tools may collect technical or usage information such as pages viewed, referral sources, device information, approximate location information, browser information, and interaction data.

Analytics information is used to improve the website, product information, user experience, website performance, and business communication.

9. When We May Share Information

Newin does not sell or rent personal information to third parties for their independent marketing purposes.

Information may be shared when reasonably necessary with:

• Service providers that help operate, secure, maintain, or improve the website.
• Email, communication, hosting, form, analytics, security, and technical service providers.
• Shipping, logistics, customs, or delivery partners when necessary to fulfill an order.
• Payment or financial service providers when necessary to process a transaction.
• Professional advisors or service providers where reasonably necessary for business operations.
• Government authorities, courts, or law enforcement where disclosure is required by applicable law.

Third-party service providers may process information according to their own privacy policies and contractual obligations.

10. International Data Transfers

Because Newin serves customers internationally and uses online service providers, information submitted through the website may be processed or stored in countries other than the country where you are located.

Where required by applicable law, Newin will take reasonable steps to ensure that applicable data-processing and transfer requirements are respected.

11. Data Security

Newin takes reasonable technical and organizational measures to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

The website uses security technologies and controls appropriate to the nature of the information and the risks involved. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, customers should avoid submitting highly sensitive information through ordinary website forms or unsecured communication channels.

12. Data Retention

Newin may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, fulfilling orders, providing customer support, resolving disputes, maintaining security, and complying with legal or accounting obligations.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled according to applicable legal and business requirements.

13. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights regarding personal information we hold about you, which may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of personal information where legally applicable.
• Objecting to or requesting restriction of certain processing activities where applicable.
• Requesting information about how your personal data is processed.
• Withdrawing consent where processing is based on consent and where applicable.
• Opting out of certain marketing communications.

These rights may be subject to legal, contractual, security, or other applicable limitations.

To make a privacy-related request, please contact us using the information provided in the Contact section below.

14. Marketing Communications

Newin may contact business customers regarding inquiries, quotations, orders, product information, or related services.

Where applicable, you may request that we stop sending non-essential marketing communications. Transactional or service-related communications, such as quotation responses, order updates, shipping information, or customer support messages, may still be sent when necessary.

15. Children’s Privacy

The Newin website is intended primarily for business and commercial users. We do not knowingly seek to collect personal information from children through the website.

If you believe that a child has provided personal information to us through the website, please contact us so that we can review the request and take appropriate action where required.

16. Third-Party Websites and Services

The website may contain links to third-party websites, communication platforms, payment services, social media platforms, or other external services.

Newin does not control the privacy practices of third-party websites or services. Your use of those services is subject to their respective privacy policies and terms.

17. Changes to This Privacy Policy

Newin may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, services, or applicable requirements.

When changes are made, the updated version will be posted on this page and the “Last updated” date will be revised accordingly.

Frequently Asked Questions

18. Contact Newin